Frequently Asked Questions2023-08-28T21:56:36+00:00

Common Questions About Wekiva Springs

What is your success rate?2023-08-25T01:42:09+00:00

Our success rate is very high for patients who:

  • Are honest with their physician and staff regarding their history.
  • Actively participate in group and individual therapy.
  • Complete all of their assignments.
  • Follow the physician’s instructions.
  • Commit to restoring important relationships with family and friends.
  • Incorporate appropriate diet and exercise recommendations.

Follow their detailed discharge and aftercare plan.

Do you accept insurance?2023-08-07T13:31:52+00:00

We accept Medicare, Medicaid HMOs, TRICARE® and most commercial plans including HMOs and PPOs. Normal deductible and copays apply. All assessments are provided free of charge.

If my insurance does not cover behavioral health treatment, how can I afford it?2023-08-18T11:13:37+00:00

Personal risks and costs associated with untreated behavioral health or substance abuse issues are high. According to a study by the University of Maryland, more than half the patients admitted to general hospitals with behavioral health issues have concurrent medical problems.

If you do not have insurance or it does not cover treatment costs, please call our admissions department at 904-296-3533 so we can help determine the financial resources available to you.

What makes you different from other treatment centers?2023-08-07T13:31:52+00:00

Wekiva Springs offers gender-specific treatment when appropriate. Men and women have different issues that require different treatment approaches. According to the National Women’s Health Report, women face barriers to treatment such as childcare responsibilities and the stigma of being considered weak rather than sick. Women have a clearer pattern of self-medication and are more likely to combine drugs and alcohol.

We also offer unique inpatient and outpatient programs for senior adults with behavioral health or dual diagnosis disorders. This setting is designed as a place where patients can thrive in an age-specific and non-confrontational group of peers.

How do I refer a patient and how can I receive updates on their progress?2023-08-18T11:11:21+00:00

Professional referrals can be made 24 hours a day, seven days a week at 904-296-3533 or toll-free at 877-339-6636. Patients may also schedule appointments. Walk-ins are always welcome.

We encourage referring professionals to be an integral part of their patient’s treatment team. At a minimum, we will provide you with clinical updates throughout treatment. We will gladly communicate in a way that is convenient for you.

How long is the average stay?2023-08-07T13:31:52+00:00

The care we provide is based on individual needs. While we have basic schedules, each patient receives a customized treatment plan that could affect their length of stay. You will regularly meet your treatment team to discuss your needs and jointly determine the length of stay that is optimal for your recovery.

I do not feel comfortable sharing a room. Are private rooms available?2023-08-07T13:31:52+00:00

For your safety, we do not allow patients to have private rooms. As you progress through treatment, it will be important for you to have the support of your peers and support them in return. We take great care in assigning roommates we feel will support each other and enhance the therapeutic process. Only under special circumstances will a private room be made available. Please discuss this with your admissions counselor.

When can I visit my loved ones?2023-10-24T13:54:55+00:00

We understand the importance of being able to visit loved ones during an inpatient hospital stay and we encourage visitors. Upon admission, patients and families will receive specific information regarding visiting days and times. No food or drinks are allowed to be brought in by the families, cell phones must be locked up prior to coming back for visitation and to call ahead to confirm what unit they are on. No visitors under the age of 18 and no limitations to number of visitors.

400 unit and 600 unit: Tuesday, 7:30 p.m. – 8:15 p.m. and Saturday, 3:30 p.m. – 4:30 p.m.

500 unit: Tuesday, 6:30 p.m. – 7:30 p.m. and Sunday, 6:30 p.m. – 7:30 p.m.

700 unit: Wednesday, 7:30 p.m. – 8:15 p.m. and Sunday, 3:30 p.m. – 4:45 p.m.

900 unit: Daily visitation, 4:00 p.m. – 5:15 p.m.

Frequently Asked Questions about the Baker Act Law

What is the Baker Act?2023-08-07T13:33:11+00:00

The Baker Act is Florida’s Mental Health Act. If you are admitted to Wekiva Springs Center involuntary under the Baker Act, it means that there is a concern that without help, you may be a danger to yourself or someone else, or, if current behavior continues, you are likely to suffer from neglect or harm.

Does a Baker Act Mean I Must Stay for 72 Hours?2023-08-25T01:43:29+00:00

Within 24 hours of your admission to Wekiva Springs Center, you will be evaluated by a psychiatrist and a determination will be made regarding your ability to safely leave the hospital within 72 hours of the initiation of the involuntary examination request. If the psychiatrist determines there is no evidence that you are dangerous to yourself or others, the psychiatrist can discharge you at any time during those 72 hours.

What happens when the Baker Act expires? Can I stay longer?2023-08-07T13:34:52+00:00

If you continue to meet criteria for inpatient treatment, you will be given the opportunity to sign in voluntarily. If you decline to do so, the psychiatrist may initiate court proceedings for involuntary placement.

When can I be discharged?2023-08-07T13:35:37+00:00

Your length of stay will depend on evaluation by psychiatrist and your response to treatment.

Will my loved ones get information about me?2023-08-07T13:36:34+00:00

Patient information is strictly confidential at Wekiva Springs Center. During the admissions process, you will be asked to identify loved ones to whom you want to have information released. Supervised visitation is also available. Due to patient confidentiality, we cannot acknowledge your presence on the unit or provide any information to anyone other than those to whom you have provided written permission.

Hope Within Reach

We are your trusted partner, serving the Behavioral Healthcare needs of our community.

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