Frequently Asked Questions2018-11-06T15:23:36+00:00

Common Questions About Wekiva Springs

Our success rate is very high for patients who:

  • Are honest with their physician and staff regarding their history
  • Actively participate in group and individual therapy
  • Complete all of their assignments
  • Follow the physician’s instructions
  • Commit to restoring important relationships with family and friends
  • Incorporate appropriate diet and exercise recommendations

Follow their detailed discharge and aftercare plan

We accept Medicare, Medicaid HMOs, TRICARE® and most commercial plans including HMOs and PPOs. Normal deductible and copays apply. All assessments are provided free of charge.

Personal risks and costs associated with untreated behavioral health or substance abuse issues are high. According to a study by the University of Maryland, more than half the patients admitted to general hospitals with behavioral health issues have concurrent medical problems.

If you do not have insurance or it does not cover treatment costs, please call our admissions department at 904-296-3533 so we can help determine the financial resources available to you.

Wekiva Springs offers gender-specific treatment when appropriate. Men and women have different issues that require different treatment approaches. According to the National Women’s Health Report, women face barriers to treatment such as childcare responsibilities and the stigma of being considered weak rather than sick. Women have a clearer pattern of self-medication and are more likely to combine drugs and alcohol.

We also offer unique inpatient and outpatient programs for senior adults with behavioral health or dual diagnosis disorders. This setting is designed as a place where patients can thrive in an age-specific and non-confrontational group of peers.

Professional referrals can be made 24 hours a day, seven days a week at 904-296-3533 or toll-free at 877-339-6636. Patients may also schedule appointments. Walk-ins are always welcome.

We encourage referring professionals to be an integral part of their patient’s treatment team. At a minimum, we will provide you with clinical updates throughout treatment. We will gladly communicate in a way that is convenient for you.

The care we provide is based on individual needs. While we have basic schedules, each patient receives a customized treatment plan that could affect their length of stay. You will regularly meet your treatment team to discuss your needs and jointly determine the length of stay that is optimal for your recovery.

For your safety, we do not allow patients to have private rooms. As you progress through treatment, it will be important for you to have the support of your peers and support them in return. We take great care in assigning roommates we feel will support each other and enhance the therapeutic process. Only under special circumstances will a private room be made available. Please discuss this with your admissions counselor.

We understand the importance of being able to visit loved ones during an inpatient hospital stay and we encourage visitors. Upon admission, patients and families will receive specific information regarding visiting days and times. Our Regular visitation hours include:

Women’s Unit:Wednesdays, 7:30 – 8:15 pm; Sundays, 3:30 – 4:45 pm

Men’s Unit: Tuesdays, 7:30 – 8:15 pm; Saturdays, 3:30 – 4:45 pm

Stabilization Unit: Tuesdays, Thursdays and Sundays, 6:30 – 7:30pm

New Perspectives Unit:Monday – Sunday, 3:30 – 5:15 pm

Contact Us Today

Call (904) 296-3533 to schedule a no-cost assessment or discuss treatment options. We are available 24 hours a day, seven days a week to assist you.

You may also contact us through our online form.