Financial Information

  • I. Financial Assistance
    • a. Contact the Business Office to schedule a financial assistance appointment.
      • i. Insurance Coverage Determination:
      • 1. Yes, insurance coverage is available:
        • a. Business Office will complete benefit check.
        • b. Business Office will advise patient how to contact their plan and obtain estimated patient responsibility.
        • c. See Item III for patient responsibility payment plan.
      • 2. No, there is no insurance coverage available:
        • a. Complete a financial assessment form with the Business Office.
          • i. If patient qualifies for charity care:
            • 1. Enrollment assistance offered for Medicaid or Health Insurance Exchange, if applicable.
            • 2. See Item V for Charity Care Policy.
          • ii. If patient does not qualify for charity care:
            • 1. Advise of full patient responsibility.
            • 2. See Item III for payment plan.
  • II. Application Process – All applicability of allowable financial arrangements are based on a standardized financial assessment form to be completed by the patient with assistance from the Business Office.
    • a. Contact the Business Office to arrange a financial assessment.
    • b. The Business Office will evaluate and provide options based on information obtained during the financial assessment. See Item I.
  • III. Payment Plans – Payment options exist for patients’ financial responsibility that may be negotiated based on the financial assessment form.
    • a. If insured, upon request, deductible, co-pays, and co-insurance payment plans can be discussed, as applicable, based on the outcome of your financial assessment.
    • b. If uninsured, and not qualified for charity care, payment plan options will be presented.
    • c. If qualified for charity care, this process is not applicable.
  • IV. Discounts – There are no standard discounts. Individual payment plans may include cost reductions.
  • V. Charity Care Policy – When an uninsured patient falls below certain income levels, which is identified through the financial assessment, services provided are considered charity care and recorded as such. No charges are billed to the patient.
    • a. A financial assessment must be completed with the Business Office.
    • b. The Business Office will advise patient if charity care criteria have been met.
    • c. Enrollment assistance offered for Medicaid or Health Insurance Exchange, if applicable.
  • VI. Collections Procedure – Payments can be made through various tender. Due dates are discussed during payment plan arrangements. Significantly delinquent accounts will be reviewed for potential placement with a third-party agency.

Billing Transparency

  1. Services may be provided in the hospital by the facility as well as by other health care practitioners who may separately bill the patient;
  2. Health care practitioners who provide services in the hospital may or may not participate with the same health insurers or health maintenance organizations as the hospital; and
  3. Prospective patients should contact the health care practitioner who will provide services in the hospital to determine which health insurers and health maintenance organizations the practitioner participates in as a network provider or preferred provider.
  4. You or your insurance company may receive a separate bill in addition to the hospital’s bill for any of the following services you may receive while at the hospital: your attending physician (including your attending psychiatrist), consults or second opinions ordered by your attending physician, internal medicine physician, anesthesiologist, and ambulance services.
  5. Estimated Charges are available upon request. To request an individualized estimate of charges, itemized copy of your bill or medical records to very your bill please call 904-296-3533 and request to speak to the Business Office Monday through Friday 8:30 a.m. – 5:00 p.m. Patients and prospective patients have a right to request a personalized estimate.
  6. This is the link to the AHCA pricing website: The service bundle information is a non-personalized estimate of costs that may be incurred by the patient for anticipated services and actual costs will be based on services actually provided to the patient.

Quality Information By Provider

Health Care Transparency

AARP Medicare Complete / United Behavioral Health (UBH)

Aetna Health Insurance

  • Aetna Open Access Elect Choice
  • Aetna Open Access Managed Choice
  • Aetna Open Access Select
  • Aetna Open Choice
  • Aetna Signature Administrators
  • Aetna SRC Affordable Health Choices
  • Aetna Student Health Plan
  • Behavioral Health Network
  • Commercial PPO / HMO
  • International PPO
  • Mail Handlers
    • Medicare HMO / PPO

AHF MCO of Florida / Beacon


AvMed / Magellan Summit

Beacon Health Options (f / k / a ValueOptions)
Behavioral Health Network

Beacon Health Strategies (f / k / a Psychcare)
Behavioral Health Network

Blue Cross Blue Shield – Florida Blue / New Directions Behavioral Health

  • BCBS Federal Employee
  • BCBS FL Blue Options / Network Blue / Traditional / PPC
  • BCBS BlueCard
  • BCBS of Alabama
  • BCBS Anthem
  • BCBS Medicare
  • BCBS Michigan (Smart Health)
  • BCBS North Carolina
  • BCBS South Carolina

CarePlus(Medicare HMO) / Magellan

Centene (Sunshine) / Cenpatico

  • Allwell
  • Ambetter
  • Behavioral Health Network
  • Medicaid HMO
  • Medicare HMO / PPO


  • QHP
  • Behavioral Health Network
  • Commercial PPO / HMO
  • Cigna HealthCare / Great-West Healthcare
  • Cigna Choice Fund Open Access Plus
  • Cigna EPO and PPO
  • Cigna HMO Open Access
  • Cigna HMO, Network, POS
  • Cigna Indemnity
  • Cigna HMO or POS Open Access
  • Cigna Open Access Plus
  • GHW-Cigna Open Access Plus

Coventry / Beacon

  • Coventry Health Care National Network (select employer groups)
  • Coventry Health and Life of Iowa, Nebraska and South Dakota (includes commercial HMO plans)
  • Coventry Medicare
  • Coventry Medicaid

Compsych Behavioral Health Network

Concordia Behavioral Health

Evercare / UBH Medicaid

Florida Blue Blue Cross Blue Shield / New Directions Behavioral Health

  • BCBS Federal Employee
  • BCBS FL Blue Options / Network Blue / Traditional / PPC
  • BCBS BlueCard
  • BCBS of Alabama
  • BCBS Anthem
  • BCBS Medicare
  • BCBS Michigan (Smart Health)
  • BCBS North Carolina
  • BCBS South Carolina

Florida Health Care Plans (referral and authorization needed)

Florida True Health / Beacon

Freedom Healthcare / Beacon

Health First / Magellan

Healthnet / MHN

Humana Medicare HMO / Humana Medicaid / Humana PPO and Humana Commercial Policies

Innovative Health Services (City of Jacksonville)

Magellan Health / Magellan Summit / Magellan Pinnacle / Complete Care / Magellan Medicaid / Magellan Medicare

Mayo Clinic Health Solutions


Molina (Medicaid HMO) / Beacon Health Option

Molina (Marketplace Policy) / Beacon Health Option

MultiPlan (verify benefit level with insurance)

Physicians United / Beacon Health Options

Positive Care Partners (Medicare HMO) / Beacon Health Options

Preferred Care Partners / UBH

Staywell (Medicaid HMO) / Wellcare

Tricare / Humana Tricare

  • Tricare Prime
  • Tricare Standard (PPO)
  • Tricare Overseas

United Healthcare (Commercial) / UBH

United Healthcare Medicaid / UBH

United Healthcare Medicare / UBH

Value Options / Beacon Health Options

Wellcare / Healthease / Staywell

  • Behavioral Health Network
  • Medicaid HMO
  • Medicare HMO / PPO


To reach a physician at his or her private practice, please contact:

DeCarvalho, Marcus, MD – 904-296-3533
Henein, Fady, MD – 904-296-3533

Internal Medicine:
Shehadeh, Mohammad, MD – 904-296-3533
Touheed, Mohammed, MD – 904-296-3533

Gross Jonathan – 904-296-3533

Hope Within Reach

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